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Do you carry any solid wood furniture? We carry furniture from a variety of companies that make solid wood furniture. However, everything we carry is not solid wood.
What is the difference between a laminate and a veneer? Laminate is plastic designed to look like wood and a veneer is a thin piece of wood.
How do you keep your prices so low? We keep our prices low by having low overhead and a low markup on the furniture.
Do you sell any used home furniture? No, all the home furniture we sell is brand new. The only used furniture we sell is office furniture, but we also sell new office furniture as well. What is the wait time for special orders to come in? Wait time depends on the manufacturer. Some special orders only take about a week to come in, other special orders take about 6-8 weeks.
Do you deliver the furniture you sell? Yes we deliver the furniture we sell. Delivery includes setting up the furniture in your home.
I found a style of sofa I like; can I change the fabric I see on it? It depends on the manufacturer whether or not you can change the fabric. Klaussner, Pioneer, and March all offer a variety of fabric swatches to choose from. Ashley and Signature usually only offer one or two options of fabric for certain sofa frames.
Do you sell furniture off your floor? Yes, we would gladly sell anything right off of our showroom floor. However, if you do not want the floor model, we would be happy to order in a new one for you.
Do you offer any extended warranties? We offer a fabric protection plan, a leather protection plan, and a wood care kit. The fabric protection plan is an extended warranty that covers the fabric for 10 years. The plan covers accidental rips, tears, stains, and cigarette burns. The leather protection plan is an extended warranty that covers the leather for 7 years. It protects against stains, accidental rips, tears, cigarette burns, cracking, peeling, ballpoint pen ink, or lipstick. The wood care kit is an extended warranty that covers scratches, heat marks, food stains, glass breakage, warping, chipping, cracking, cigarette burns, and broken wooden legs. Please see store for more details on these extended warranties.
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When does my credit card get charged?
Your credit card will get
charged 4-72 hours after you place your
order. We have a "Pre-pay" policy to
protect ourselves from fraudulent
orders.
To calculate shipping,
add the items to your cart and press
"Update." Delivered prices will be shown
including any volume discounts that may
apply for your order.
Yes we have a physical
store front/warehouse with two large
floors measuring in 32000 square feet of
furniture. Offering our products online
has helped our customers get better
educated about or great prices, location
and our vast collection of designers.
Selling online and thru our warehouse
allows us to offer a much larger
selection and better prices than most
retail stores.
Much of our furniture is
assembled, but some of it is quick and
easy to assemble. If you need a service
to assemble your furniture, we suggest
Impact Resource Group who can provide
assembly services throughout most of the
United States. Our model numbers are
already programmed into their computer
systems, so they can provide a quote
quickly. Many of our customers simply
forward their email order confirmations
to them for an easy quote. For more
details, visit http://www.furnitureassembly.com. How will my furniture ship?... UPS Deliveries
When possible and if you
live within our
delivery area, your furniture will be delivered
by our trucks. Smaller items that are
offered through our ecommerce section of
this site. These items can be shipped
within the continental US. Place the
order We will ship via UPS, FedEx etc;
doorstep service is usually available.
Common carrier truck
deliveries are performed by a trucking
company contracted by our suppliers.
This service is a "Tailgate Delivery";
the driver will move the items to the
back of the truck. At that point you
will need someone to move them into your
building or residence. (THIS ONLY
IS APPLICABLE IN CERTAIN SITUATIONS) If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground
floors only. A signature is required at
the time of delivery. Common carrier
deliveries are only performed Monday
through Friday. An appointment by
telephone is usually scheduled by the
freight company, however it is not
guaranteed. Inside delivery can be
arranged, please call for details.
(THIS ONLY IS APPLICABLE IN CERTAIN
SITUATIONS)
Yes, for an additional
fee we can arrange an inside delivery
for a fee typically around $80, but it
depends on your situation and is
evaluated on a case by case basis. See
also White Glove Delivery below.(THIS
ONLY IS APPLICABLE IN CERTAIN
SITUATIONS)
You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn't be easier or more convenient. Items will not be unboxed, unpackaged, or assembled. We CAN UPGRADE your delivery service to GOLD or PLATINUM For an additional charge, please call for more information and complete details. Please inspect your delivery prior to signing off on the paperwork. If there any issues with your delivery you must notify the driver and note the exact damage on the delivery receipt. Call us while the carrier is present. Please inspect the merchandise thoroughly prior to the delivery agent's departure. The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
Can you ship to APO / FPO addresses?
Sorry we cannot ship to
APO / FPO addresses. Our cartons are too
large. You may want to ship to a friend
or relative who can then forward your
shipment. What Is Your Warranty/Guarantee Policy?
All Products are covered
under the manufacturer's warranty.
Please contact us for help with warranty
issues for products you purchased
through our company. We strive to carry
quality furniture that will very rarely
require utilization of the
manufacturer's warranty.
We strive to carry
quality brands and deliver your new
furniture in perfect condition. If you
need service on furniture, we will do
everything we can to help you. The
manufacturer usually handles part
replacements, etc. There will be a note
in the literature that comes with your
new furniture that will direct you who
to call in the event that service or
replacement is needed. If this
information is not available, please
contact us for assistance. We will do
everything we can to make sure you are
satisfied. What if My Shipment Arrives Damaged?
In the rare situation
that you experience damage in your
shipment, please be sure to note it on
the delivery paperwork you sign and
contact us as soon as possible. If the
carton is obviously severely damaged,
please refuse the shipment from the
freight company. We will arrange for a
replacement or replacement parts to be
rushed out. We will take the quickest
route to remedy the situation. In the
event a replacement is delivered to you
before original shipment is returned,
you are responsible for cooperating with
the return of the item. Failure to
return the damaged item will cause us to
charge your credit card for the
non-returned item. What is the Cancellation Policy?
If we are able to cancel
your order before it is produced and/or
shipped, there is not a charge for the
cancellation. If the product has been
shipped, you will be responsible for all
inbound and outbound shipping charges.
These charges will be deducted from your
refund. Cancellations or returns must be authorized in advance.
Please contact us and we
will assess the situation.
Generally on all items
the return policy is that you are
responsible for round trip freight if
the furniture has already been
shipped/produced. Please contact us and
we will assess your situation. A 15%
re-stocking fee is also deducted from
your refund.
On Free Shipping
items the shipping charges are included
in the price but you will still be
charged for round trip shipping costs
incurred by Everything Furniture.
Please be careful when ordering your
furniture and let us know if we can be
of assistance in selecting the right
furniture for your situation. Always
measure the space you are placing the
furniture. Sorry we cannot accept
returns for assembled merchandise. Any
returns must be in their original
packaging. Items will not be authorized
for return after 15 days from the
delivery date. Your credit card will be
refunded once the manufacturer receives
the returned item.
We do our best to
accurately show the finish colors of
each piece we carry, however colors can
vary by personal perceptions, monitor
type and age, video card differences and
printing variations. We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you! |
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